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Ordering Information

You will not be disappointed when you order from
The Puppet Factory. See what our customers say about our
service.
We have lightning fast shipping, and in most cases if your order
is received by 1pm Monday to Friday we will ship that day. If
we have a delay of more than 24 hrs we will email/call you personally
to let you know.
If you prefer to place your order by phone, or having any questions regarding placing your order online, then please ring The Puppet Factory on 01295 477050.

After placing your order online, you can manage and track your order by logging into your account using the MY ACCOUNT button. Once in MY ACCOUNT, click on View Previous orders.


It is the Customers responsibility to provide The Puppet Factory with the correct SHIPPING ADDRESS. Please check all details carefully, as this will enable us to provide a fast efficient service and prevent you from incurring additional costs.

We ship all our Puppets by Post, using the following companies, Royal Mail, Parcel Force, DHL and YODEL. When placing your order online, you will be given the following shipping options:

 SHIPPING OPTIONS:

FREE SHIPPING ON ALL UK MAINLAND ORDER over £50.00.

  1. UK Standard Delivery              2-5 working days
  2. UK Express Delivery                1-2 working days
  3. UK Next Day Delivery              Next working day, if ordered by 1pm
  4. For Saturday delivery              Please call us on 01295 477050
  5. EU Standard Delivery              4-6 working days
  6. EU Express Delivery                1-4 working days
  7. Rest of World                         5 -20 working days, depending on destination.

 
DOWNLOAD OF MUSIC AND SCRIPTS.

We have put together 6 simple steps on how to download music and scripts. Once online at The Puppet Factory, please follow the How to Download my orderIf you have any queries regarding downloads, please contact customerservice@puppetfactory.co.uk


If you have any questions about our puppets, call our friendly staff and we will be happy to answer all of your questions.
We stock over 1000 puppets and personally pack all orders with care we would expect if we were placing an order.



Site Map | Email: customerservice@puppetfactory.co.uk | ©2018 The Puppet Factory UK Limited, All Rights Reserved.