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Ordering Information

You will not be disappointed when you order from
The Puppet Factory. See what our customers say about our
service.
We have lightning fast shipping, and in most cases if your order
is received by 1pm Monday to Friday we will ship that day. If
we have a delay of more than 24 hrs we will email/call you personally
to let you know.


If you have any questions about our puppets, call our friendly staff and we will be happy to answer all of your questions.
We stock over 1000 puppets and personally pack all orders with care we would expect if we were placing an order.

If you prefer, we can process your puppet order by phone. Call us on +44 (0)1295 477 050

After placing an order, you can manage and track your order by logging in using the My Account button, then click the View Previous Orders.
From the My Account page, you can also Manage Gift Registries, View Previous Orders, Modify Personal Information, Manage Shipping Addresses, and View Saved Products.

Please note, that it is your responsibility to provide us with the correct shipping address. The correct shipping details will enable us to provide you with a fast service, and prevent you from incurring any additional cost.

We ship all our Puppets By Post or through Yodel, DHL, and Parcel Force. During your checkout process, you will be given a number of shipping options to choose from.




Shipping Options:
  • Free Shipping on all UK Mainland orders over £50.00
  • UK Standard Delivery 2-5 Working Days
  • UK Express Delivery 1-2 Working Days
  • UK Next Day Delivery Next Working Day if ordered by 1pm
  • For Saturday Delivery, Please call us on +44 (0)1295 477 050
  • EU Standard Delivery 4-6 Working Days
  • EU Express Delivery 1-4 Working Days
  • Rest of the World 5-20 Days subject to destination

Download Music and Scripts: 

We have put together six simple steps to downloading your Audio Music and Scripts. Please follow the link How To Download my Order



 
Site Map | Email: customerservice@puppetfactory.co.uk | ©2017 The Puppet Factory UK Limited, All Rights Reserved.