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Customer Feedback

My order has just arrived and I would like to thank you for an amazing service, from placing my order on the phone, to the swift delivery. THE PUPPET IS AMAZING and my nephew will be blown away by his Christmas present.
Thank you
Z.L. Maidstone Kent

Thank you so much for the wonderful service I have received. Collected my replacement Wizard puppet from the post office today, and I'm over the moon with it and the quick delivery.
I will definitely be placing more orders when I'm ready to buy more puppets! Thank you once again,
K.D. Exeter

Thank you for your help - excellent service. Will definitely be recommending Puppet Factory. We will now enjoy practicing some new songs with our puppets. Thank you
C.S. Liverpool

Just wanted to put in writing my thanks for the helpful, courteous and speedy way your telephone representative, Kath, dealt with my order. My 
little girl will love Adam her new hand puppet, it's just perfect.
H.J. London

Thank you for the prompt despatch of the Sockette Puppets we ordered. They are such good quality, our grandson is going to be delighted with them.
SR. Birmingham, England

Well, I received my package, and the hand puppets are adorable! I thought your website was excellent, as well as the service. I had sent my daughter your link and she thought it was wonderful as well. Congratulations on your fine business. I would highly recommend your puppet company to anyone. God bless you and keep up the good work.
BC. Exeter, England


Thank you for all your help in getting my monkey puppet to me on time. The children will be delighted at the party on Sunday.
RK Stockport, England



Just to let you know that the finger puppets arrived today and I am so thrilled with them. It is always a risk buying over the internet but your finger puppets are just fantastic and I know there will be 400 very happy children when they look into their free showbags and find such a wonderful surprise. Thank you so much it has been a pleasure dealing with you.
EM Condobolin, Australia



I telephoned to clarify something yesterday (Monday) afternoon prior to ordering, and then ordered over the phone. I opted for express delivery due to hoping for delivery by Thursday of the puppets that I ordered for my grand-daughter's birthday. Receipt arrived by post first thing Tuesday am, followed by delivery of the parcel about 11.15am. Thank you very much, your service is fantastic and the puppets are lovely My grand-daughter will be as delighted as I am!

LT Cheshire, England



We already received the puppets in Lebanon! Thank You for being so efficient. Your puppet factory and website are really well run. We look forward to buying from you again in future. Sincerely,
EM Beirut, Lebanon



Thank you so much for the Ministry Starter Set - Yesterday it arrived quite well!!! Thank you!! All worked well !!! Best regards
TP Southwest Germany



I am very, very pleased with the prompt service that I have been receiving. I am happy that you guys are emailing me to keep me abreast of what is going on with my package. We don't get service like this too often in the world today. This is what I call "Good Old Fashioned Service", and I thank you for that.
RC Cardiff,



I really am impressed with the quality of your puppets and the great personal customer service. All of you are doing a great job and that's what is known as "GOOD BUSINESS". Thank You,
MT Glasgow, Scotland


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